How to Handle a
Preparation is the key when it comes to emergencies.
Knowing what to do in case of a water emergency can keep
a small inconvenience from turning into a costly
Review these emergency scenarios with all your
family members and practice them together.
Inside or Outside the House
In case of an emergency, such as a burst pipe, quickly
the main water shut-off valve to prevent costly flood
Your main water shut-off valve controls all of the
water coming into your house. Everyone in your home
should know where the valve is, and know how to turn it
It's often located near the
water meter inside the water meter pit.
After you've closed your shut-off valve,
contact a licensed plumber as soon as possible.
Southwest Water advises keeping
the telephone number of a plumber on hand.
If any damage occurs you may want
to contact your insurance company.
Remember: Do not touch wet electrical fittings.
If leaking water comes into contact with electrical
outlets or wires, do not go anywhere near it.
Turn off the power to those devices at the circuit panel
and call a licensed electrician to assist you with
No Tap Water
Southwest Water takes great pride
in the service they provide to you.
On rare occasions when they must interrupt your water
service to improve or maintain the system, they will
the Harbor Point Office or Gate in person, and the
notify you by placing a sign at the entrance to the front gate.
(The Same When Cleared)
Southwest Water makes every
effort to avoid inconveniencing
their customers with water
shutoffs, but sometimes these
circumstances are out of their control. They don't know
water main might break or when electricity may go out at
your water plant. If you do not receive a notice of
interruption from Southwest Water and
little or no water is running from your tap, contact their
customer service department
one of their representatives will assist you.
In the event of a major disaster
(like a hurricane or an earthquake),
strive to supply their valued
customers with up-to-date information and advice.
During a crisis, you can obtain information by calling
customer service department.
We may post updates and other information on the website
and we also work with local media to broadcast bulletins
on radio and television. Always follow the advice
Please know that during any emergency,
Southwest Water employees are
responding to the situation as fast as possible.